This documentation is a comprehensive and streamlined resource designed to facilitate the ordering process for our website development packages. This documentation provides a clear and systematic framework, ensuring effective communication between our clients and our team. It encompasses initial brief submission, quote request creation, access to client portal materials, payment procedures, and guidelines for providing content. This documentation aims to enhance the efficiency and transparency of our services, allowing clients to understand and navigate the process with ease while maintaining professionalism and precision throughout.
To streamline the process of ordering a website development package, we request that customers provide us with a comprehensive brief. This brief should consist of the following components:
We have provided a Word document that you can download to use for your brief. You can download the document on this link.
Upon receiving the above information, we will collaborate with you to better understand your objectives. Together, we will develop a final quote request, which will encompass all necessary information. The price will be determined based on these specifics. It is essential that the client communicates all project requirements at this stage, as any requests beyond the scope of this document will result in separate billable charges.
Once the quote request is established, we will create a user account for you in our client portal. Within this portal, you can access essential documents, including:
You should thoroughly review these documents before accepting the quote. The timelines set out in these documents are the exact timelines included in the price. Any delays that are not due to our actions will result in additional charges.
Upon your acceptance of the quote, the system will generate an invoice and establish payment installments. In some instances, such as special offers, full payment will be due upfront. The typical format comprises an initial deposit payment upon acceptance, with the remaining balance due upon project completion. However, alternative payment plans can be arranged for larger projects.
We will need all required text, images and information that is to be added to your website to be provided to us no later than 5 days after accepting the statement of work. This is to ensure that there are no delays with us meeting the agreed upon timelines outlined in the statement of work and quote. Please refer to our text and images guide to ensure you provide everything we need correctly allowing us to complete your website.
For us to begin work, your domain will need to be hosted on our servers unless you have purchased a license that allows for external hosting. At this stage you'll need to change the nameservers of your domain. Please follow our detailed nameservers guide to find out how to change your nameservers.
The development stage is where the magic happens. Our skilled development team begins working on your project, bringing your vision to life. This phase includes database setup, coding, and the creation of custom features, ensuring your website is tailored to your needs. Regular updates and progress reports will keep you in the loop.
In the design stage, your website starts to take on a visual identity. If you have purchased a design package we will now proceed to create the designs based on your design brief. If you have not purchased a design package, we will base the design of your website on the three examples and information you provided us.
As your website reaches completion, we enter the review stage. Here, you will be expected to thoroughly examine and test the website and provide feedback. Your statement of work will specify how long you have to complete this process and how many change requests you are entitled to under our agreement.
Any bugs identified during this process will be fixed free of charge, however, it is important to remember that any requests outside of the statement of work will require a new quote request and cannot delay the completion of the existing statement of work.
The final step is the much-anticipated go-live phase. This is when your website is launched, making it accessible to your target audience. We handle the technical aspects, ensuring a seamless transition from development to a live website. Your digital presence is now officially in motion, ready to make an impact.
If you need to delay the website going live for more than one month after development has been completed we will close off the project until you are ready, however, please bare in mind that this will require a quote to be created for the work to be done that is outside of the originally agreed timeline.
Throughout this journey, our team is here to support you. We understand that every website is a unique reflection of your brand, and we're dedicated to ensuring your online success. By following these steps, you'll be well on your way to a successful website development project. Welcome to a world of boundless online possibilities!
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